Custom Crystal Heart Pendant Necklace

• Handmade using genuine gemstones
• Made to order especially for you
• Crystal measures approximately 8-10mm
• The necklace comes with a 5cm extender, so a 40cm necklace is adjustable up to 45cm in length.
• Choose from non-tarnish, hypoallergenic and watersafe 14k gold fill, sterling silver or stainless steel
• Packaged with a crystal fact card of your chosen crystal(s) in an eco-friendly jewellery box

14k Gold Fill

Gold filled jewellery is an affordable alternative to solid gold that is durable, tarnish resistant and wearable for people with sensitive skin. It is hypoallergenic. It is made with a thick layer of gold that has been bonded over a base metal. The thick layer will never wear off. It will not tarnish.

You can wear 14k gold fill jewellery in the shower.

Sterling Silver

Sterling silver is .925 silver with a .075 copper additive. It is an affordable version of pure silver. Sterling silver is suitable for people with sensitive skin. It is hypoallergenic. Being real silver it will tarnish in humid conditions but it can be easily cleaned to restore it back to its original quality with a silver polishing cloth.

14k Rose Gold Fill

Rose gold filled jewellery is very pretty, durable, and tarnish resistant. It is made with a thick layer of rose gold (which is a combination of solid gold, silver and copper) that has been bonded over a base metal. The thick layer will never wear off. It may tarnish lightly in humid conditions due to the trace amount of copper however it is easy to clean off with a polishing cloth.

Stainless Steel

Stainless steel is our most durable and maintenance free option. It is a dark silver colour and is made from solid, medical grade stainless steel. It will not tarnish and is hypoallergenic. It is ideal if you live in a humid climate (as it won't ever tarnish) or you want to wear your jewellery all the time (including in the shower or ocean).

Can I get this necklace wet?

Care Instructions

14k Gold Fill

To preserve the enchantment of your 14k gold fill crystal jewellery, gently cleanse with warm water and a touch of mild soap, then pat dry with a soft cloth. Avoid exposure to harsh chemicals, perfumes, and extended water contact. Keep your magical pieces in a soft pouch to prevent scratches and maintain their glow.

Sterling Silver

Your sterling silver crystal jewellery shines brightest with a little love and care. Use a soft polishing cloth to restore its lustre, as silver naturally oxidises when exposed to water. This tarnish is easily removed, keeping your piece looking radiant. Avoid contact with chlorinated water, beauty products, and chemicals. Store your cherished pieces in an anti-tarnish bag or a cool, dry place to preserve their mystical energy.

14k Rose Gold Fill

Keep the rosy glow of your 14k rose gold fill crystal jewellery by gently cleaning it with warm water and gentle soap. Dry thoroughly with a soft cloth and avoid harsh chemicals and perfumes. Store each piece in a separate pouch to maintain its beautiful hue and magical charm.

Stainless Steel

Your durable stainless steel crystal jewellery needs some tender care to stay radiant. Clean with warm water and mild soap, ensuring it’s dried completely with a soft cloth. Avoid abrasive materials and store your treasures separately to avoid scratching, keeping their protective energy intact.

Can I get this necklace wet?
Your jewellery can get wet, and it won't ruin the metal. However, if your necklace has transparent or translucent crystals we do recommend removing before swimming and showering. This is because soap, dirt and water may get trapped in the gap between the crystal and the wire and if you have a transparent or translucent crystal you may be able to see this. This isn't an issue with opaque or dark-coloured crystals.

Care Instructions

14k Gold Fill

To preserve the enchantment of your 14k gold fill crystal jewellery, gently cleanse with warm water and a touch of mild soap, then pat dry with a soft cloth. Avoid exposure to harsh chemicals, perfumes, and extended water contact. Keep your magical pieces in a soft pouch to prevent scratches and maintain their glow.

Sterling Silver

Your sterling silver crystal jewellery shines brightest with a little love and care. Use a soft polishing cloth to restore its lustre, as silver naturally oxidises when exposed to water. This tarnish is easily removed, keeping your piece looking radiant. Avoid contact with chlorinated water, beauty products, and chemicals. Store your cherished pieces in an anti-tarnish bag or a cool, dry place to preserve their mystical energy.

14k Rose Gold Fill

Keep the rosy glow of your 14k rose gold fill crystal jewellery by gently cleaning it with warm water and gentle soap. Dry thoroughly with a soft cloth and avoid harsh chemicals and perfumes. Store each piece in a separate pouch to maintain its beautiful hue and magical charm.

Stainless Steel

Your durable stainless steel crystal jewellery needs some tender care to stay radiant. Clean with warm water and mild soap, ensuring it’s dried completely with a soft cloth. Avoid abrasive materials and store your treasures separately to avoid scratching, keeping their protective energy intact.

Processing time:

All orders are hand-made to order and sent out within 1-2 business days.

Shipping times:

Australia:
Standard: 2-8 business days
Express: 1-4 business days (free on orders over $150 AUD)

New Zealand:
Standard: 6-14 business days (free on orders over $160 NZD)
Courier: 2-5 business days (free on orders over $330 NZD)

Everywhere else
Standard: 6-28 business days
Courier: 2-7 business days

We'll do our best to meet these shipping estimates but can't guarantee them. Actual shipping time can take longer due to customs and/or weather delays which are out of our control.

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

We want you to love your new jewellery, but if you change your mind we gladly accept returns on any item subject to the following conditions:

• Jewellery must be returned with 30 days of purchase
• Jewellery must be in original condition (unworn, unused and unwashed in original packaging)
• Earrings are exempt from being returned for hygiene reasons
• All sale items and giftcards are final and are exempt from being returned.

Find out more about returns.

Each piece of our jewellery is handmade with care to ensure it endures for as long as possible. We gladly replace items if they are found defective or damaged upon arrival. Due to the delicate nature of jewellery, we are unable to cover accidental loss, damage, or changes in appearance due to normal wear or handling.

If your piece unexpectedly breaks, we offer complimentary repairs for up to 1 year from the date of purchase, with a small fee for repairs needed beyond that period. This warranty applies exclusively to full-priced items purchased directly from our website and does not extend to items bought from marketplaces or stockists.