Shipping

All orders are made to order and shipped with tracked shipping from Gold Coast, Australia. We ship world wide and offer standard, express and courier shipping.

Shipping

Processing time:

All orders are hand-made to order and sent out within 1-2 business days.

Shipping times:

Australia:
Standard: 2-8 business days
Express: 1-4 business days (free on orders over $150 AUD)

New Zealand:
Standard: 6-14 business days (free on orders over $160 NZD)
Courier: 2-5 business days

Everywhere else
Standard: 6-28 business days
Courier: 2-7 business days

We'll do our best to meet these shipping estimates but can't guarantee them. Actual shipping time can take longer due to customs and/or weather delays which are out of our control.

 

Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

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Shipping FAQs

Yes! You can get free express shipping on all AU orders over $99. Discount is automatically applied at checkout.

All parcels are tracked. You'll receive tracking information via email once your order has dispatched. You can also track your order in your order tracking portal.

All taxes are included for parcels shipped within Australia.

For international orders or Australian customers shipping to friends and family overseas, buyers are responsible for any customs and import taxes that may apply. By law we are required to declare the correct amount on the customs declare form.

We individually present each jewellery item in it's own Luna Tide branded jewellery box along with a fact card about the crystal and jewellery care instructions. The jewellery box is then sealed in a biodegradable bag to protect it from the elements. Your order arrives protected in a recyclable paper padded mailer.