I want you to love your jewellery so much you wear it all the time! Over time and under certain stresses and strains jewellery can unexpectedly break, but that doesn't need to be the end of your jewellery's lifetime!
Please email me at firstname.lastname@example.org with a photograph and description of the breakage and I'll let you know which package to select from this listing to cover the repair costs. The shipping method you choose when ordering this listing is for the shipping method to ship the repaired jewellery back to you.
Once you've placed your order please send your jewellery back to me in a padded envelope or the original packaging to protect it and send it via a trackable form of delivery. I'll let you know when your jewellery has arrived, has been repaired and is back on its way to you.
All jewellery is delicate, so please handle it with care.
Store your jewellery in the box and zip lock back it arrives in. This will protect it against damage, moisture and UV rays (which can affect certain crystals).
To keep your jewellery looking its best please do not get your jewellery wet. Avoid wearing with creams and perfumes and always take off before showering. Jewellery can be cleaned by gently polishing with a dry cloth.
Jewellery care instructions are also included in the box.
All orders are made to order and shipped from Gold Coast, Queensland, Australia.
Get automatic free shipping with every order! Express and courier shipping upgrades are available at checkout.
Standard shipping parcels are sent via Australia Post and take 1-8 business days from dispatch date depending on how remote you are and 3-21 business days* for international orders.
*Can sometimes take longer due to custom and COVID-19 delays which are out of our control.
Most orders are made and send out within 1 business day. If you need your order ASAP please let us know in the message box on checkout and we'll do our best to make and dispatch your jewellery as soon as possible.
Estimated shipping times:
Free standard shipping:
Australia: 1-8 business days
Everywhere Else: 3-21 business days
1-4 business days
We'll do my best to meet these shipping estimates but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
We want you to love your new jewellery, but if you change your mind we gladly accept returns on any item subject to the following conditions: